Terms & Conditions

  1. Subject to the Terms and Conditions set out on this page, Techtonics Private Limited (hereinafter referred to as ‘TEPL/We/Us’) having registered office at AAC-06 Second Floor, Shipra Krishna Azure, Kaushambi, Ghaziabad, U.P. 201010 and/or its affiliates provides you access to the website http://wearetechtonic.com/  (hereinafter referred to as the “Website”).
  2. TEPL is the authorized seller of Cengage Learning India Private Limited (CL India) and lists and makes available for sale, the e-books published by CL India.
  3. Prior to the use of the said website, carefully read the set Terms and Conditions which are applicable to you for and during the use of the Website. By using this Website and/or transacting on this Website, you are deemed to have read the Terms and Conditions and agree to be legally bound by the said Terms and Conditions.
  4. Further, any current or future use of the Website or its services, subjects you to the terms and conditions, and the applicable guidelines enforceable by law (hereinafter referred to as “Terms”), to which TEPL and its services are subjected to, or, to the said Terms that are applicable on TEPL and its services. If the Terms and Conditions set herein are inconsistent with such Terms, then the said Terms will hold.
  5. For the purpose of these Terms and Conditions, wherever the context so requires “you” shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as a Registered Buyer using the computer systems. TEPL allows you to surf the Website without registering on the Website, however to make purchases, the you must be registered on the Website
  6. These "Terms and Conditions" have been published in accordance with the Rule 3(1) of Information Technology (Intermediary Guidelines) Rules, 2011. Further, this set of Terms and Conditions constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.
  7. When you use any of the services provided by TEPL through the Website, including but not limited to, you will be subjected to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms and Conditions and shall be considered as part and parcel of this Terms and Conditions. TEPL reserves the right, at TEPL’s sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time without any prior written notice to you. It is your responsibility to review these Terms and Conditions periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms and Conditions, TEPL grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website

ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS, SO PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms and Conditions, you also accept and agree to be bound by TEPL Policies on the website (including but not limited to Privacy Policy etc.) as amended from time to time

Terms Relating to Your Use of Website

Eligibility

  1. Usage of, and purchases at the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, persons of unsound mind, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register on the TEPL website and shall not transact on or use the Website. As a minor if you wish to use or transact on the Website, such use or transaction may be made by your legal guardian or parents on the Website. TEPL reserves the right to terminate your account and / or refuse to provide you with access to the Website if it is brought to TEPL's notice or if it is discovered that you are under the age of 18 years.
  2. All persons wishing to use, register on, and purchase at the Website shall provide the following information – a). Name, b). Mobile Number c) Email ID & d). Pin Code,

User Account

  1. Your use of this website is at your own risk. You are responsible for maintaining the secrecy and the confidentiality of your account and password and for restricting access to your computer to prevent any unauthorized access to your account on this website.
  2. You agree to undertake all the responsibility for any and all activities that occur under your account or password. You must take all the appropriate imperative measures to maintain the confidentiality and security of your password. In case of a breach of such a confidentiality or if you have any reason to believe that your password has become known to someone else and/or is being used in any unauthorized manner, you must inform us of the said circumstances without any delay and must change the password, if so required.
  3. You are required to provide us with correct and complete details while registering and thereafter, ensure to update any change in the details that you provided at the time of registering without any unreasonable delay. You can access and update much of the information you provided us with in your account area of the website.
  4. You agree and acknowledge that you will use your registered account on the website to purchase products only for your personal use and not for business purposes.
  5. TEPL reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to you.

Access to the website

  1. TEPL will take all reasonable measures to ensure the availability of an uninterrupted access to the website and error-free transmissions. However, such access and/or transmissions may be interrupted due to faulty internet. Additionally, the usage and access to this website may occasionally be suspended or restricted, due to reasons pertaining to maintenance or induction of new facilities or services at any time without prior notice.
  2. Subject to your compliance with these Terms & Conditions and payment of applicable fees, if any, TEPL grants you a limited license to visit, use and access this website, for personal use only, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of TEPL and/or its affiliates, as may be applicable.
  3. This license does not include:
  4. Including but not limited to any copyrighted material, trademarks and/ or other proprietary information, any portion of or this website must not be reproduced, duplicated, imitated, copied, sold, resold, visited, distributed, or otherwise exploited for any commercial purpose without express written consent of TEPL or its affiliates, as may be applicable.
  5. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of TEPL and of its affiliates or any third-party, used on the Website, without their express written consent.
  6. You may not use any meta tags or any other hidden text utilizing TEPL or its affiliates' names and/or trademarks without the express written consent of TEPL and/or its affiliates, as applicable.
  7. The permission or license granted by TEPL and/or its affiliates, as applicable, may be terminated in case of any unauthorized use by you.
  8. You must not use any TEPL logo or other proprietary graphic or trademark without the express consent of TEPL and/or its affiliates. You may create a hyperlink to the Welcome page of this website, subject to the condition that such link does not represent TEPL and/or its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner.

Use of the website

  1. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
  2. You understand that you, and not TEPL, are responsible for all electronic communications and content sent from your computer to us and that you must use the website for lawful purposes only.
  3. You must not use the website for any of the following:

User Content on the Website

  1. While using the Website, you may send communications and submit suggestions, ideas, comments, questions, or other information, provided the said content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam.
  2. In case you use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content, TEPL shall have the right, to remove, refuse, delete or edit any content that in the sole judgment of TEPL violates these Terms and Conditions of Use and/or terminate the permission to access or use this website given to the user.
  3. With respect to the content or material posted by you, unless specified otherwise by us, you grant TEPL and its affiliates:
    • a non-exclusive, royalty-free, irrevocable, perpetual and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works therefrom, distribute, and display such content throughout the world in any media; and
    • the right to use the name that you submit in connection with such content.
  4. You agree that the rights granted by you to us in the content posted by you on the website are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material.
  5. You agree to perform all further acts necessary to perfect any of the above rights granted by you to TEPL, including the execution of deeds and documents, at its request.
  6. You represent and warrant that you own or otherwise control all of the rights to the content that you post or otherwise provide on or through the website and that, as on the date of provision of the content or material to TEPL:
    • the content and material are accurate;
    • use of the content and material you supplied does not breach any applicable TEPL Terms and Conditions and will not cause injury to any person or entity (including that the content or material is not defamatory); and
    • the content is lawful.
  7. You agree to indemnify TEPL and its affiliates for all claims brought by a third party action, against TEPL and/or its affiliates arising out of or in connection with a breach of any of these warranties by you.
  8. Notwithstanding its reasonable efforts on its behalf, TEPL cannot take responsibility or control the information provided by other users which is made available on the Website. You may find other user's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Website
  9. You may also notify our Grievance Officer at sanyam@techtonicedu.com, clearly identifying the objectionable content and specifying your reason for believing the said content to be objectionable and shall also provide your complete contact details. Once this procedure has been complied with, TEPL will make all reasonable endeavors to remove such objectionable content complained about within a reasonable time.  

Accordingly

  1. All commercial/contractual terms are offered by and agreed to between you and TEPL. The commercial/contractual terms include without limitation, price, payment methods, payment terms, date, period and mode of delivery, warranties related to products and after sale services related to the products.
  2. You can take a close look at the Website for a complete description of the products. In spite of TEPL doing its best to describe and present the products being sold on the Website as accurately as possible, some product characteristics may be altered slightly. Despite all precautions by TEPL, there may be inadvertent errors, and TEPL shall not under any circumstances be held liable should this arise. The photographs of products shown on the Website are not contractually binding. Under no circumstances may TEPL be held liable on the basis of said photographs or description of the products being sold. TEPL also does not make any representation or Warranty as to specifics (such as quality, value, saleability, etc.) of the products to be sold or offered to be sold or purchased on the Website.
  3. You shall be responsible for any non-performance or breach of any contract entered into between you and TEPL.
  4. TEPL attempts to keep the elements mentioned on its website accurate and complete. In particular the information about pricing, specifications and in general case all information about TEPL’s products is subject to change without notice. It is possible that there could be errors or omissions in the information provided in this Website. The information could also be incomplete. TEPL is not responsible for any errors, omissions or representations on any of TEPL’s pages or any links on any of TEPL’s pages.
  5. Nothing on the Website constitutes, or is meant to constitute, advice of any kind.
  6. You will be required to enter a valid phone number and email address while placing an order on the Website. By registering your phone number and email address with us, you consent to be contacted by TEPL via phone calls and/or SMS notifications and/or application based communication platforms, in case of any order or shipment or delivery related updates. TEPL will not use your personal information to initiate any promotional phone calls or SMS or application based communication platforms, unless the same has been consented to, by you.

Registration

Membership on the Website is free. TEPL does not charge any fee for browsing and buying on the Website. TEPL, however, reserves the right to change its Fee Policy from time to timeUnless otherwise stated, all fees shall be quoted in Indian Rupees. The Buyers shall be solely responsible for compliance of all applicable laws including those in India for making payments to TEPL.

Communications

  1. When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with TEPL through electronic records and you consent to receive communications via electronic records from TEPL periodically and as and when required.
  2. TEPL may communicate with you by email, SMS, phone call or by posting notices on the Website or by any other mode of communication.
  3. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the website.

Privacy

  1. You signify and acknowledge that you have read our Privacy Policy, which by default governs your visit, usage and access to this website.
  2. During the course of your visit, usage and access to this website, all the personal information supplied to us by you will be treated as strictly confidential. TEPL stores and process your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000 and Rules thereunder), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules thereunder. TEPL’s current Privacy Policy is available at the Privacy Policy Page
  3. You must refrain from visiting, using and accessing this website, if you object to the said Privacy Policy and the terms therein.
  4. TEPL may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. TEPL may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce TEPL’s Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of TEPL users or the general public.

Disclaimer

  1. You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and exercising reasonable prudence before entering into any transactions through the website.
  2. You further acknowledge and undertake that you will use the website to order products only for your personal use and not for business purposes.
  3. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Website, including payment and delivery of related products, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. TEPL shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website.
  4. It is possible that other users (including unauthorized Buyers or "hackers") may post or transmit offensive or obscene materials on the Website and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Website, and that the recipient may use such information to harass or injure you. TEPL does not approve of such unauthorized uses, but by using the Website you acknowledge and agree that TEPL is not responsible for the use of any personal information that you publicly disclose or share with others on the Website. Please carefully select the type of information that you publicly disclose or share with others on the Website.

Sale in India Only

Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. TEPL makes no representation that content in the Website is appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and TEPL is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Intellectual Property Claims

  1. TEPL and its affiliates do not infringe upon the intellectual property rights of others and respect the Intellectual Property of others.
  2. If you believe that your intellectual property rights have been used in a way that makes up for any concerns of infringement, kindly notify our Grievance Officer, specifically, providing the following:
  3. identifying the particular content that is infringing;
  4. details of your intellectual property rights that you claim to have been infringed and documents in support thereof.
  5. Once we receive the said Notice, we will evaluate the claim of alleged infringement and may take certain actions, including removal of the information and/or an item inter alia all of which may be taken without any admission as to liability and without prejudice to any rights, remedies or defenses TEPL may have, all of which are expressly reserved.
  6. You agree to indemnify TEPL for all claims, if any, brought by a third party against TEPL arising out of or in connection with the Notice.
  7. Furthermore, by submitting a Notice as mentioned above, you grant TEPL the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media.
  8. Giving false, misleading or inaccurate information in the Notice to TEPL may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.

Grievance Officer: Sanyam Kazla, sanyam@techtonicedu.com

Copyright

  1. The entire content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of/licensed in favor of TEPL, its affiliates or its content suppliers and is protected by India and international copyright, authors' rights and database right laws.
  2. All software used on this website is the property of TEPL, its affiliates or its software suppliers and is protected by India and international copyright and author' rights laws.
  3. You must not systematically extract or re-utilise parts of the contents of the website and/or utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or multiple times) for re-utilisation of any substantial parts of this website, without the express consent of TEPL and/or its affiliates, as applicable.

Trademarks

  1. The graphics, logos, page headers, button icons, scripts and service names of TEPL are the trademarks or trade dress of TEPL, unless otherwise specified.
  2. The graphics, logos, page headers, button icons, scripts and service names of Cengage, displayed on the Website, are the trademarks or trade dress of Cengage Learning, Inc. and/or its subsidiaries, affiliates etc, collectively known as ‘Cengage Group’), and have been used with prior written consent of Cengage Group.
  3. TEPL's trademarks and trade dress must not be used in connection with any product or service that is not TEPL's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits TEPL.
  4. Cengage Group's trademarks and trade dress must not be used in connection with any product or service that is not Cengage Group's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Cengage Groups.
  5. All other trademarks not owned by TEPL that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by TEPL.

Payments

  1. While availing any of the payment method/s available at the Website, TEPL will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to: a) Lack of authorization for any transaction/s, or b) Exceeding the pre-set limit mutually agreed by you and between "Bank/s", or c) Any payment issues arising out of the transaction, or d) Decline of transaction for any other reason/s
  2. All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transactions with respect to any other form of currency with respect to the purchases made on Website.
  3. Before delivering your order, TEPL may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to TEPL’s users.
  4. Transactions, Transaction Price and all commercial terms such as Delivery, Dispatch of products and/or services are as per principal to principal bi partite contractual obligations between you and TEPL and Payment Facility is merely used by you and TEPL to facilitate the completion of the Transaction.
  5. You have specifically authorized TEPL or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically in respect of transactions through Payment Facility. Your relationship with TEPL is on a principal to principal basis.
  6. You understand, accept and agree that the Payment Facility provided by TEPL is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, collection and remittance facility for the Transactions on the TEPL Website using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, TEPL is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.
  7. TEPL does not provide any credit facilities.
  8. All prices displayed on the Website are final and no further discounts or facilities are available for any customer.

Payment Facility for Users

  1. You understand that upon initiating a Transaction you are entering into a legally binding and enforceable contract with TEPL to purchase the products using the Payment Facility (a mechanism to pay through card, cash, or online medium), and you shall pay the Transaction Price through Buyer’s Issuing Bank to TEPL using Payment Facility.
  2. You may agree with TEPL through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent novation / variation of the Transaction should be in compliance with Payment Facility Rules and Policies.
  3. You shall electronically notify Payment Facility using the appropriate TEPL Website features immediately upon Delivery or non-Delivery within the time period as provided in Policies. Non notification by you of Delivery or non-Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction.
  4. You shall be entitled to claim a refund of the Transaction Price (as your sole and exclusive remedy) in case you do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Website features within the stipulated time then this would make you ineligible for a refund.
  5. You understand that the Payment Facility may not be available in full or in part for certain categories of products and/or services and/or Transactions as mentioned in the Policies and hence you may not be entitled to a refund in respect of the Transactions for those products and /or services.
  6. Refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received. Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees. For electronic payments, refunds shall be made through Payment Facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
  7. Refund shall be conditional and shall be with recourse available to TEPL in case of any misuse by you. Refund shall be subject to you complying with Policies.
  8. TEPL reserves the right to impose limits on the number of Transactions or Transaction Price which TEPL may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by RBI to provide enabling support facility for collection and remittance of payment or by an individual buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.
  9. TEPL reserves the right to refuse process Transactions by users with a prior history of questionable charges including without limitation breach of any agreements by users with TEPL or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.
  10. TEPL may do such checks as it deems fit before approving the receipt of Transaction Price from you for security or other reasons at the discretion of TEPL. As a result of such a check , if TEPL is not satisfied with your credibility or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of Transaction Price.
  11. TEPL may delay notifying the payment confirmation i.e. delay to Dispatch, if TEPL deems suspicious or users conducting high transaction volumes, to ensure safety of the Transaction and Transaction Price. In addition, TEPL may hold Transaction Price and TEPL may Dispatch or remit Transaction Price to law enforcement officials (instead of refunding the same to the user) at the request of law enforcement officials or in the event the user is engaged in any form of illegal activity.
  12. You acknowledge that TEPL will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of TEPL.

Disclaimer

  1. You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and exercising reasonable prudence before entering into any transactions through the website.
  2. You further acknowledge and undertake that you will use the website to order products only for your personal use and not for business purposes.
  3. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Website, including payment and delivery of related products, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. TEPL shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website.
  4. It is possible that other users (including unauthorized Buyers or "hackers") may post or transmit offensive or obscene materials on the Website and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Website, and that the recipient may use such information to harass or injure you. TEPL does not approve of such unauthorized uses, but by using the Website you acknowledge and agree that TEPL is not responsible for the use of any personal information that you publicly disclose or share with others on the Website. Please carefully select the type of information that you publicly disclose or share with others on the Website.

Indemnity and Release

You shall indemnify and hold harmless TEPL, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions, including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms & Conditions or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.

Limitation of Liability

TEPL will not be responsible for any loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website.

IN NO EVENT SHALL TEPL BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS AND CONDITIONS, EVEN IF YOU HAVE BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

 

Events beyond our reasonable control

TEPL will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.  

Waiver

If you breach these conditions and TEPL takes no action, TEPL will still be entitled to its rights and remedies in any other situation where you breach these conditions.

 

Governing law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi only.

Contact Us

Kindly contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website at sanyam@techtonicedu.com or phone number 8376922935.

Replacement

 

  1. You can request for replacement only in case of defective products, missing products and wrong products delivered. TEPL, however, reserves the right to reject a replacement request.
  2. You need to raise the replacement request within 3 working days from the date of delivery of products. Once you have raised a replacement request by contacting TEPL on the number provided on the Website or through the mechanism on the Website, and the same is approved by TEPL, the replacement product will be delivered to you within 3 working days.
  3. In case TEPL doesn't have the product at all, TEPL can provide you the refund and you shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.